Call Center Agent Cover Letter Sample

Joshua Stevens

1289 Broadway Lane,
New Parkland, CA 91010

Phone: 034-278-398
Email: [email protected]

Dear Hiring Manager,

I am expressing our interest in the call center agent job you have advertised for a prestigious organization at New Parkland. I have worked for the past 5 years at CST Technologies as a call center agent. After reading through your job posting, I am excited to discover that my skillsets and experience would match your desired qualifications.

As a call center representative, I receive daily calls from customers and work to assist them with their service-related issues. I am organized and pay attention to details. I have spent 1 year edging my upselling techniques conflict resolution skills and phone etiquette. My positive demeanor and friendly voice have helped me to calm down frustrated agitated customers. My interpersonal skills, and able to communicate have helped me to serve efficiently as a call center representative.

I am aware that exceptional customer service is paramount when working on the phone. I have the potential to convince people to pay old debts and purchase new products as well. I am knowledgeable about using call center equipment, headsets, and computer database. I realize the significance of using provided scripts when communicating with potential customers. I am confident that this position will make optimal use of the skills and capabilities I have developed over the last few years. These include the history of success in inbound and outbound call center functions, track record of meeting and exceeding quality assurance expectations and standard, a reputation as a team player maintaining a positive working relationship, demonstrated flexibility regarding working hours, and comprehensive computer skills.

I am confident that I am a standout candidate for your call center agent position. I believe my customer service skills and prior experience would help your company to boost customer satisfaction. I am looking forward to discussing the position with you in more detail. Please don’t hesitate to contact me by phone or email. Thank you for your time and consideration.

Joshua Stevens

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