23 Herringbone Drive
London, UK NW79QE
Email: [email protected]
Dear Hiring Manager,
I am writing to express my interest in the front desk agent position now available with your esteemed hotel group. My qualifications match the requirement listed in your advertisement. My comprehensive hands-on experience will make me an outstanding addition to your organization. Throughout my entire career, I remained fortunate is resolving issues, and contributing my maximum to customer satisfaction.
I hold an associate degree in hospitality management with 3 years of work experience as an administrator for a small hotel. My task included checking the guests in and out of the hotel, receiving proper information such as photo Id, physical address and vehicle tag number, and handling cash transactions while checking out. It was also my job to help guests choose the room that suits their needs and making them aware of the amenities offered. I provided guests the direction towards their room, pool, and restaurant. I made sure all the guests were aware of the checkout time and I made note of any special requests they had.
I build trust between a company and customers and I behave professionally and friendly with the representatives of various business sectors. I can deal with disgruntled guests and keep them cash throughout their entire stay. I addition to my customer service skill I have experience performing other duties too. I am computer savvy and can handle different programs efficiently. I am familiar with handling various office equipment and I have outstanding mathematical skills.
I am a friendly personality and enjoy meeting new people and I will make your guests feel welcome and enjoy a fun experience throughout their stay. I also know proper phone etiquettes and have skills to manage time wisely. The educational qualification and leadership experience will make me a successful employee for your organization. I would welcome the opportunity to learn more about your team and discuss the unique challenges of the front desk agent position to add value to your resort. I appreciate your consideration and time.