Customer Assistant Job Description


A customer assistant handle customer queries in person and by phone, and collect money on overdue accounts. Customer assistant employs in the call center, collection agencies, an insurance company, retail store, financial sectors and they work during daytime business hours. The customer assistant works under managers and they will be working in a team. The customer assistant job duties include maintaining a positive and professional attitude toward customers, responding to customer inquiries promptly, communicating with customers through the various channel, resolving customer complaints, awareness about company product and answering to the customer queries related to product, processing order form and application, keeping a record of customer transaction comments and complaint, communicating with colleagues as necessary, providing feedback on customer service process, managing a team of junior customer service representatives.

Customer Assistant Job Titles:

  • Customer Assistant (Part-Time)
  • Customer Assistant
  • Customer service representative
  • Senior customer service representative
  • Call center associate
  • Customer service specialist

Customer Assistant Job Summary:

We are looking to hire a customer assistant who is looking for an opportunity to serve customer needs professionally. They must provide high-level service in a corporate environment that is professional, fast-paced, and dynamic. Essential function and responsibilities include assist inbound callers with questions and direct them to the right resources, answer and direct inbound email, assist customer face to face, return phone calls, must be able to provide professional customer service while dispatching calls, experience in taking payment from customers, accurate data entry into CRM system, assist manager in all aspects of operating a retail store including merchandise, inventory and expense control, provide leadership and enthusiasm to drive exceptional customer service, lead and execute company initiatives ensuring sales and profitability goals are exceeded, train develop and access performance of sales associates in all aspects of the business to ensure skillset, product knowledge and operation skill achieving to provide outstanding customer service. If you are upbeat, energetic, and performance-driven, with proven sales experience and excellent customer service skills you may be the individual we are looking for to join our team.

Customer Assistant Responsibilities and Duties:

  • Attending incoming calls, chats and emails promptly
  • Identifying customer needs and concern
  • Providing accurate information to customer queries
  • Handling customer complaints in a professional manner
  • Calling apt team when needed
  • Generating sales need and forwarding sales reps
  • Returning all voice mails promptly
  • Building a professional relationship with customers
  • Following up customers queries and complaints
  • Coordinating with team and department within the company to ensure customer satisfaction
  • Meet teams in personal and assist sales team
  • Follow company policies and communication procedures all the time
  • Perform daily task with customer satisfaction in mind

Customer Assistant Skills and Qualification:

  • High school, diploma or GED
  • Must possess a minimum of 2 years of experience in a similar field
  • Familiar with CRM system a plus
  • Great phone skill with active listening skill
  • Energetic, motivated work ethics
  • Able to organize and multi-task
  • Friendly and compassionate personality
  • Punctual, reliable and must have strong communication skill
  • Strong verbal and oral communication skills
  • Excellent attention to details

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