Customer Service Associate Job Description


A customer service associate’s role is to assist customers with inquiries related to company products and services. They should maintain adequate company and product knowledge to provide proficient service to customers. They should manage customer concerns, resolve issues and recommend products and services according to the needs of each individual. Some of the job duties a customer service associate should perform includes maintaining customer relationship by responding to inquiries, prepare customer inquiries by studying product, service and customer service process, update company database by inputting information from each call, coordinate with the sales team to develop efficient methods for handling issues, work on short term projects to offer customized support for new products, monitor the customer satisfaction level and develop methods for increasing them, provide outstanding customer service, update customer information as required, maintain the confidentiality of the information and perform other duties as the need arises.

Customer Service Associate Job Titles:

  • Customer Service Associate
  • Customer Service Assistant
  • Customer Service Associate ( Part-Time)
  • Customer Retention Associate

Customer Service Associate Job Summary:

We are looking to hire a successful candidate who has a high school diploma or GED. The Customer Service Associate is a non-supervisory role responsible for entering and processing orders, ensuring a high level of customer satisfaction. The job duties include answer customer calls, enter customer orders using our designated systems, complete appropriate paperwork associated with entering and processing customer orders, manage the billing and ship-off functions for all completed orders, maintain a working knowledge of company-required computer, software, and other office equipment, ability to travel as business needs require. Limited travel is currently expected for this position, other duties, incidental or regular, may be assigned at management’s discretion. Ability to positively interact and communicate with customers, both internal and external. Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.

Customer Service Associate Job Responsibilities and Duties:

  • Provide excellent customer service to improve business performance
  • Greet, address, and thanks customers in a friendly and professional manner
  • Understand customer requirements to provide apt clarifications and solutions
  • Route and direct customer requests to appropriate personnel
  • Attend training sessions to gain knowledge about products and develop customer service skills
  • Resolve, phone, walk-in, mail, and email customer inquiries
  • Process and log incoming calls into the CRM system
  • Identify customer needs
  • Forward and escalate inquiries to relevant individuals and department
  • Contact customers to give them accurate feedback on the progress of the inquiries
  • Provide outstanding customer service
  • Schedule both local and long-distance customer deliveries

Customer Service Associate Skills and Qualification:

  • High School diploma or GED
  • Must possess a minimum of 1 year of experience in the similar field
  • Successful completion of training
  • Proficient computer skills
  • Experience with CRM preferred
  • Proficient with MS office suites
  • Excellent phone etiquettes
  • Strong people skill
  • Punctual, reliable and must have strong communication skill
  • Strong verbal and oral communication skills
  • Attention to detail, prioritization skills, and time management
  • Motivational and communication skill

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