Desktop Support Analyst Job Description


Desktop support analysts should be customer-focused individuals who are aggressive in predicting and resolving difficulties while making optimum use of computing resources. They should be familiar with desktop hardware, software products, operating systems, and network traffic. They should be able to operate well in a group setting. Retaining inventory on installed apps, managing software licenses, creating policy and protocols for updates, working with technology vendors to confirm prompt delivery and ensure that appropriate system is installed and fully prepared to function on schedule, analyzing and making a suggestion for hardware and software standardization, and creating user-profiles and managing network access based on organization policies are some of the typical tasks of a desktop support analyst. To become a superb computer support analyst, professionals must learn further skills, contribute completely to teams, and resist stagnation.

Desktop Support Analyst Job Titles:

  • Desktop Support Analyst
  • Desktop Support Technician
  • IT Desktop Support Engineer

Desktop Support Analyst Job Summary:

We’re seeking a qualified applicant with a background in computer science and information technology. The successful candidate will have the ability for working with applications to analyze, diagnose, and resolve staff difficulties, which may range from simple to more complex tech problems. The selected candidate will be able to initiate, modify, and remove application access. This position also includes a variety of administrative responsibilities. Operate as a single interface for executive and critical employees regarding IT concerns and enquires via call, chat, and mailing; keep escalating unsettled calls to the infrastructure help desk and retain end-to-end possession of the problem until settlement; receive, log, and manage calls from internal teams via call, chat, and mailing; and record all calls in the help desk call logging system. Assist in the development of long-term plans and capacity planning for future pc hardware requirements.

Desktop Support Analyst Job Responsibilities and Duties:

  • Organize desktop support efforts with the help of a support provider and a user administrator.
  • Evaluate the system modifications and enhancements in response to user inquiries about system hardware and software issues
  • Respond to end-user support requests via phone and email
  • Identify, study, and fix file and print server support issues
  • Perform preventative maintenance on devices, printers, desktops, and laptops.
  • Design and administer a standard incident monitoring system
  • Communicate with top staff and receive sufficient management consideration
  • Track and monitor occurrences to solve client issues
  • Record and process the organization’s corporate computer’s external usage.
  • Collaborate on complex tasks with little supervision and aid less qualified peers.
  • Actively involved in staff meetings and corporate events.

Desktop Support Analyst Skills and Qualification:

  • Bachelor degree in computer or IT
  • Must possess a minimum of 5 years of experience in the similar field
  • 5 years of expertise with Windows desktop operating systems is required.
  • Microsoft Office expertise of at least 5 years 
  • Microsoft Credentials, A+ Certificate, Network + Certified
  • More flexibility in a fast-paced setting
  • Ability to do difficult tasks and prioritize and balance various projects
  • Extensive technological expertise and experience

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