IT Assistant Job Description


The primary duty of an IT assistant is to install, configure, and handle a computer network system in an organization. They must ensure the company’s computer network is functioning perfectly and is up to date. IT assistant employs a variety of companies like IT firms, educational institutions, healthcare centers, government sectors, and more. They usually work in an office environment. The job duties of an IT assistant includes providing admin support to the staff, maintaining accurate documentation for company policies and procedures, preparing data spreadsheet, graph, and other documents, greeting customers on their request, stocking office supplies when necessary, and resolving customer issues promptly. twork system in an organisation.onfigure and handle computer

IT Assistant Job Titles:

  • IT Assistant (Part-Time)
  • IT Assistant
  • Office clerk

IT Assistant Job Summary:

We are looking to hire a successful candidate who is looking for tremendous growth in computer networking and technology as our organization is planning to upgrade computer systems. It assistant would be responsible for the installation, operation, and maintenance of the computer system and other technologies like the communication system. An IT assistant duties will include configuring hardware and software, setting up peripherals such as printers and routers, repairing equipment, providing daily support for computer network users. The assistant may work as a help desk, answering calls and emails regarding computer networks or communication systems. They may be responsible for writing reports, tracking inventory, evaluating new technologies, negotiating the contract with vendors, and developing contingency plans in case of network failure. It assistant should be ready to work as technology specialists like web design or internet security.

IT Assistant Responsibilities and Duties:

  • Installing and configuring a new network
  • Setting up peripherals to complement the computer network
  • Maintaining and repairing networks, peripherals and helping colleagues troubleshoot the problem
  • Helping customers answering to emails and chats regarding technical issues
  • Keeping a detailed record about network configuration, peripheral specification, problems, and solutions
  • Initiating process improvement to answer users demand
  • Supervise and process help desk support requests
  • Perform routine PC maintenance
  • Update work station for office staff
  • Assist in software and hardware upgrades
  • Provide technical assistance to staff when needed
  • Order and stock office supplies when needed
  • Responding to bulk email and faxes
  • Conduct meetings
  • Need to support other admin assistance
  • Uphold a strict level of confidentiality
  • Maintain an organized filing system of paper and electronic documents

IT Assistant Skills and Qualification:

  • Bachelor degree in information system
  • Must possess a minimum of 1 year of experience in project management
  • Punctual, reliable and must have strong communication skill
  • Strong verbal and oral communication skills
  • Self-motivated and strong analytical skills
  • Attention to detail, prioritization skill, and time management
  • Quick learner with a positive attitude
  • Motivational and communication skill
  • Result-oriented who can tackle tough problems
  • Computer network skills and peripheral skills
  • Great technical knowledge about network and PC hardware
  • Hands-on hardware troubleshooting experience
  • Extensive equipment support experience

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