Jewelry Sales Associate Job Description


The jewelry sales associate help customers identify and purchase products that suit their needs and preferences The sales associate works for the jewelry shop or counters at shopping malls. They provide customers great experience fulfilling their jewelry buying needs. They need to offer advice, help hesitant customers make a decision, close sales, prevent store theft, and report to the upper management. They work as an entertainer and as a salesperson and they employ under the supervision of a manager. Their job includes welcoming customers with a warm smile, listen to customers requirements, know what kind of jewelry and set pieces can meet the customer-specific need, provide customers relevant information on jewelry including stones, cuts, and setting types, provide information about price and available deals, enabling customers to help to save money on their purchase. The role entails leading the customers through the buying process by assisting with wrapping, boxing, and bagging items they have purchased. They also handle cash transactions by providing information relating to the weight of a piece or set of jewelry purchased by a customer.

Jewelry Sales Associate Job Titles:

  • Jewelry Sales Associate
  • Jewelry Sales Assistant

Jewelry Sales Associate Job Summary:

We are looking to hire a successful candidate who has a high school diploma or GED. The Jewelry Sales associate is responsible for providing outstanding customer service in the Jewelry & Watch Complex. This includes meeting hourly sales and Star Rewards goals on a personal and departmental basis, demonstrating superior product knowledge to customers, building a clientele using the My Client system, offering the customer our Worry No More service plan, and creating a shopping experience that will make the customer feel welcome and comfortable. The Jewelry Sales associate will participate in ongoing training via the iPad as well as attend vendor and trainer facilitated the training. Additionally, all Jewelry Sales associates participate in all aspects of ensuring the department is operating efficiently including but not limited to processing goods, merchandising, taking price changes, setting and signing sales, doing RTVs, BOPS & Fulfillment.

Jewelry Sales Associate Job Responsibilities and Duties:

  • Greet and meet customers when they arrive at the shop
  • Listen to customers need and explain to satisfy as a customer
  • Present customer the needed jewelry and provide information regarding pricing and discounts
  • Help customers wrap and bag their purchase
  • Take charge of all the inventories in the shop by entering them into the computer
  • Help in the daily display of all the items which are available for sale in the shop
  • Entertain customers and answer queries respectfully
  • Ensure regular increase in sales of jewelry products
  • Achieve goal set by the employer

Jewelry Sales Associate Skills and Qualification:

  • High school diploma or GED
  • Must possess a minimum of 1 year of experience in the similar field
  • Must have excellent knowledge about jewelry products
  • Must be able to dress professionally all the time
  • Strong customer service skill
  • Detail-oriented and enthusiasm
  • Able to multitask and prioritize duties
  • Punctual, reliable and must have strong communication skill
  • Strong verbal and oral communication skills
  • Attention to detail, prioritization skills, and time management
  • Motivational and communication skill

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