Medical Office Assistant Job Description


The medical office assistant is also known as medical secretaries and they perform administrative functions for hospitals and clinics using the knowledge of medical terminology. They perform both direct and indirect patient care duties. They perform a wide range of tasks ensuring the hospital or clinic runs smoothly. The tasks include checking a patient at the front desk, answering calls, scheduling appointments, asking patients case histories, compiling medical records, processing insurance payment, handling computer software and office equipment, transferring lab reports to apt doctors, and maintaining supplies for the office.

Medical Office Assistant Job Titles:

  • Medical office assistant (Part-Time)
  • Medical office assistant
  • Medical administrative assistant
  • Medical receptionist
  • Patient coordinator
  • Admission coordinator

Medical Office Assistant Job Summary:

We are looking to hire a successful candidate who is capable to perform administrative duties under the direction of the office manager and lead medical assistant. The position involves coordinating patient and physician schedules as well as insurance verification, appointment scheduling, patient registration, record keeping, and other office duties as assigned. We are looking for a professional who is committed to teamwork and who understands the value of compassionate care. The role requires fast-paced and involves a significant amount of multitasking but the ideal candidate will also know when to slow down and provide a welcoming environment for our patients. Your job duties involve working on behalf of the patient to obtain or release authorization, obtain documentation from the doctor’s office, work with providers and payers to maximize reimbursement, audit health insurance benefit summaries, review prior authorization for services, data entry, maintain HIPAA compliances all the time.

Medical Office Assistant Responsibilities and Duties:

  • Interview with patients and record their medical history and conditions
  • Update patients record regularly
  • Confirm appointment and meeting with the patients
  • Process insurance claims
  • Perform various task like using medical software like EMR
  • Handle hospital financial records
  • Assist in budgeting
  • Provide the answer to patient queries
  • Ensure patient satisfaction all the time
  • Coordinate with other staff
  • Ensure patient record safety
  • Keep updated with all rules and regulations
  • Stay up to date with the latest technologies
  • Assist with administrative duties
  • Prepare office and paperwork for patients
  • Assist patient check-in and check out
  • Maintain cleanliness and orderly appearance in exam rooms, work station, and reception area
  • Assist physician with procedures
  • Identify special interest patients
  • Schedule procedure and appointment if needed
  • Manage and enter recall information
  • Utilize access to hospital records to obtain the result for physician

Medical Office Assistant Skills and Qualification:

  • High school diploma
  • Must possess a minimum of 2 years of experience using the medical computer program
  • Expert handling EMR, complete insurance verification, surgical scheduling, and radiology authorization preferred
  • Certification in medical administration is required
  • Certification in first aid and CPR preferred
  • In-depth knowledge about healthcare operations
  • Great knowledge about insurance rules and regulations
  • Superb organization and time management skill
  • Customer-oriented approach
  • Great interpersonal skill
  • Punctual, reliable and must have strong communication skill
  • Demonstrate the willingness to learn
  • Able to manage the pressure of working in a fast-paced environment
  • Proficient time management and decision making skills

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