Introduction:
The room attendant is also known as housekeeper or maid and they perform vital roles for the successful operation of the hotel. They are responsible for cleaning and servicing guest rooms to provide a pleasant and comfortable experience for guests. They ensure all rooms are clean and they address guest’s queries politely and knowledgeably. The room attendant needs to change bed linens and make beds, replace used towels, and sweep and mop floors. The type of cleaning task they should perform includes vacuuming the floor and carpet, dusting the surface and items on the bedside table and desk, empty the garbage cans, clean the fridge, wipe down the mirror and windows, and clean the microwave and coffee maker. They are expected to check the inventory of items in a guest room and make they should fill them up for the guest when needed. They should be courteous and professional when in contact with the guests in the common room or elevator.
Room Attendant Job Titles:
- Room Attendant
- Housekeeping
- Maid
- Guest Room Attendant
Room Attendant Job Summary:
We are looking to hire a successful candidate who has a high school diploma. You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. You enjoy working in a team and accomplishing tasks that will make other’s feel cared for – and it just so happens you’ll be doing just that in an award-winning hotel. The job duties include properly cleaning and maintaining the assigned daily guest room credits to the standard which includes: making beds, washing bathroom fixtures, shower walls, floors, and mirrors vacuuming, replacing towels, amenities, and paper supplies, maintaining the cleanliness of entry doorways, dusting and wiping clean all furniture, artwork, windows, sills and air vents, taking ownership of guests’ privacy and belongings, taking the initiative to add personalized experiences for your guests.
Room Attendant Job Responsibilities and Duties:
- Greet guests and respond to the queries
- Change bed linen and making beds
- Replace used towels and other bathroom amenities
- Sweep and mop the floor
- Vacuum carpet
- Dust and polish furniture
- Empty trash containers and ashtrays
- Restock beverage and food items in the minibar
- Clean public areas like corridors
- Report any technical issues and any maintenance need
- Update the status of the guest room on the assignment sheet
- Return and restock cleaning cart at shift end
- Follow hotel security guidelines
- Help guests retrieve lost items
Room Attendant Skills and Qualification:
- High school diploma or equivalent
- Must possess a minimum of 2 years of experience in the similar field
- Experience using industrial cleaning equipment and products
- Flexible working hours
- Physical mobility and stamina
- Able to follow instructions
- Professional and polite
- Able to work with no supervision while meeting high-performance standards
- Punctual, reliable and must have strong communication skill
- Strong verbal and oral communication skills
- Attention to detail, prioritization skills, and time management
- Motivational and communication skill
