Introduction:
The technical expert needs to analyze and design network solutions. They streamline and manage technical programs through customer service, staff training, and web development. IT companies and businesses hire technical experts and they often work day time at offices. The specialists work independently and report to the technical department head and they are also employed in a team environment. The job duties of technical expertise include assessing and analyzing all technical programs used by the company, create application designs and develop web pages to streamline business processes and programs, provide tech support and programs and applications for both customers and other staff members within the company. They learn new products and technologies and minimize the company costs by finding ways to increase productivity and reduce expense.
Technical Expert Job Titles:
- Technical Expert
- Technical Support Specialists
- Certified Technical Support Specialists
- Technical Support Specialists (Part-Time)
- Technical Support Agent
Technical Expert Job Summary:
We are looking to hire a successful candidate who has a degree in IT, computer science, or a related field. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with the company. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. You should have excellent time management skills and can make decisions quickly. You should maintain composure and customer focus while troubleshooting and solving issues.
Technical Expert Job Responsibilities and Duties:
- Evaluate technical programs
- Developing application designs and web pages
- Provide customer support for programs and applications
- Train customer and staff in best practices, applications, and programs
- Troubleshooting technical programs
- Sorting out a way to increase productivity and reduce expenses
- Understand about new products and technologies
- Refer difficult cases to a senior analyst or support tech
- Assume remote control over customers computers when necessary to resolve issues
Technical Expert Skills and Qualification:
- Bachelor degree in computer science, IT
- Must possess a minimum of 3 years of experience in the similar field
- Outstanding research skills
- Detail-oriented
- Solid organization and coordination skills
- Excellent customer service knowledge
- Extensive familiarity with window operating systems
- Working knowledge of security software options and functionality preferred
- Punctual, reliable and must have strong communication skill
- Able to work in a team and produce quality output under tight deadlines
- Strong verbal and oral communication skills
- Self-motivated and strong analytical skills
- Attention to detail, prioritization skill, and time management
- Quick learner with a positive attitude
- Maintain a strong relationship with key groups
- Motivational and communication skill
- An empowered team member, a process-oriented thinker
