Technical Support Analyst Job Description


A technical support analyst is responsible for resolving a wide range of technical difficulties with the company’s computer network. They are professionals who provide the groundwork for a company’s digitalization. They are experts who provide tech support guidance, aid the company and its customers and help fix hardware & system difficulties. They also provide front-line assistance for system problems. Support experts contact directly with customers and assess their needs further. They work with engineers and IT employees to address technical challenges and provide remedies that can be presented in a variety of ways. Customers receive front-line IT help from a well-organized tech support expert. They respond to support queries and help clients with any technical concerns they may have. They should have a thorough understanding of hardware and software applications, as well as excellent interpersonal skills and the capacity to resolve complicated IT difficulties.

Technical Support Analyst Job Titles:

  • Technical Support Analyst
  • IT Support Analyst

Technical Support Analyst Job Summary:

We’re seeking a qualified applicant with a background in IT or computer science. The tech support expert will indicate to the tech support manager and play an important role in carrying out our mission. By combining extensive technical expertise with exceptional customer service, you will be capable of keeping our clients’ multiple tools at full availability. Our ideal applicant is a skilled, flexible problem-solver who is committed to providing the best and the most effective customer support possible. The work involves debugging both hardware and software solutions with clients to fix technical obstacles, providing outstanding customer service via mobile, messaging, and shared database tools, collaborating with the product innovation team to determine, detect, and fix any hardware or software flaws, prioritizing service requests in our salesforce booking process based on the set levels of urgency, and assisting colleagues during the diagnostics, debugging, and analytic processes.

Technical Support Analyst Job Responsibilities and Duties:

  • Attending to customer service tickets
  • Determining the nature of the technical issue by speaking directly with the client
  • Interacting to the client’s computer network via wireless monitoring
  • Traveling to the client’s office or server site for computer and system issues
  • Repairing any software or hardware concerns
  • Providing a minor set of operational coaching complete IT support logs
  • Give the client a choice of resolutions
  • Determine the nature of any hardware, application, or networking problems
  • To keep track of and record difficulties with external clients

Technical Support Analyst Skills and Qualification:

  • Bachelor degree in IT or computer science
  • Must possess a minimum of 3 years of experience in the similar field
  • Familiarity with networking programs and systems
  • Knowledge of remote access assistance systems such as TeamViewer
  • Deep expertise for an IT retail or supplier
  • Excellent real concern skills
  • Excellent knowledge of pc hardware platforms, networks, and accessories
  • Excellent computer, desktop, and personal phone equipment expertise
  • In-depth expertise managing phones and other mobile or tablets compute clusters
  • Great strategic issue solver
  • Excellent scheduling and prioritization skills

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