A salesforce administrator’s primary task is to guide the ongoing development of salesforce formation. The candidate needs to maintain the success record of improving the process and adapting the use of force.com platform. The job role is a combination of technical, administration, and sales force analysts. He has to execute day to day configuration, maintenance, support, and improvement of the company CRM platform. The job duties of a salesforce administrator include performing administrative duties including user account maintenance, reports and dashboards, workflow and routing duties, completion of regular internal system audits and prepare upgrades, coordinate with the institutional management team to support administrative development, and management activities.
Salesforce Administrator Resume
Name: Ashley Johnson
Address: 2367, Cummerata Field, Los Angeles, CA
Phone: 513 – 330-706
Email: [email protected]
Current Job: Salesforce administrator, Borer Ltd, Los Angeles, CA
Objective:
Experienced and skilled salesforce administrator with 7 years of experience working in salesforce platform handling customer service and human resources. Detail-oriented and technical curiosity with the passion for organizing and visualizing information. Motivated professional committed to serve and embrace challenges and exceed expectations. Possess deep knowledge about salesfoce.com and implementing and developing a life cycle process. An effective leader with strong interpersonal skills, leadership, and analytical skills.
Skills:
- Excellent communication skill and strong attention to details
- Maintain strong technical and user documentation
- Prior experience with retail banking and prior branch experience
- Strong coordination skills with the ability to work in a team of professionals possessing varying skill level
- Excellent verbal and communication skills with multi taking abilities
- Demonstrated skills in providing training and delivering training sessions
- Outstanding PC skills
- Expert using Apex Data Loader and other ETL tools
Work Experience
Salesforce administrator, Borer Ltd, Los Angeles, CA ( 2016 – present )
Duties and Responsibilities:
- Performed overall set up, configuration and maintenance of salesforce platform for various division
- Monitored internal salesforce support team and helped desk researching as well as diagnosing user issues
- Performed system administration functions like user management, validation rule configuration, page layout management, record types, and data management
- Collaborated with workflow, notification and approval process
Salesforce administrator, Renner Kub Inc., Los Angeles, CA (2014 – 2016 )
Duties and Responsibilities:
- Supported 2500 users throughout the organization as a certified salesforce administrator
- Managed salesforce request for 2500 total end-users
- Managed lead scoring methods and processed improving conversion to new accounts
- Collected information and crafted solutions for more than 7 government clients
Salesforce administrator, Stracke Inc., Los Angeles, CA (2012 – 2014 )
Duties and Responsibilities:
- Supported sales team and qualified leads on salesforce
- Adding and deactivating users on salesforce and sales report to help forecast
- Keeping track of sales target and handling sales queries, managing customer data
- Completed implementation serving more than 3000 users
- Re-engineered existing products which have around 4000 active users
Education:
Masters in Computer Application – Cleveland State University
Bachelor Degree in Computer Application – Cleveland State University
High School: Central High School
Reference:
Albin Ernser, Salesforce administrator, Renner Kub Inc., Los Angeles, CA
Personal Information:
- Civil Status: Married
- Date of Birth: 10/6/1999
- Hobbies: Playing badminton and tennis