A service advisor works for a car dealership and it is their duty to communicate with customers regarding vehicle problems and the repair timeline. They address customer concerns about their vehicle and advise the best course of action. A service advisor role and function includes greeting customers, listening to their problems, directing them to available mechanics, consulting mechanic with necessary repair, providing possible alternatives to expensive repair, provide information about available part and various service options to customers, answering questions about service outcomes, vehicle pick up and drop off facility, providing customer information and advice on warranty, inspecting work completed by mechanics, test driving vehicle before returning to customer, managing and overseeing dealership workflow, maintaining positive relationship with customers, explaining about services provided in detail, processing customer payment, and providing training to new service advisors. The service advisor needs to have prior experience in the automotive service industry and must hold a valid driver’s license. They need to have great knowledge about the automotive industry and should be able to explain customers about various vehicle related frequent problems, and necessary maintenance required. They need to possess strong leadership skills, organization skill, and basic computer skills. They should be ready to work at various shifts and sometimes during weekends too.
Service Advisor Resume
Name: Jake Robinson
Address: 1049 Pinewood Avenue, Marquette, MI 29855
Phone: 515 – 302-716
Email: [email protected]
Current Job: Service Advisor, Jakes Auto, Marquette, MI
Objective:
Proficient and skilled customer service advisor with great knowledge determining vehicle issues and can provide accurate service estimates to clients. Specialized handling client’s issues in a timely manner and can effectively communicate with auto technicians using industry-specific computer programs to track customer activity. A friendly, outgoing and resourceful worker with strong listening skills and ability to diagnose problems in a vehicle quickly.
Skills:
- Strong experience providing reliable service to customers promptly
- Able to handle customer concern and complain in a professional manner
- Skilled at writing repair orders, providing an estimate and selling additional repairs
- Able to drive manual transmission vehicle
Work Experience
Service Advisor, Jakes Auto, Marquette, MI ( 2016 – present )
Duties and Responsibilities:
- Welcomed customers, scheduled service appointments and gathered vehicle information
- Carefully attended request of the service and explained about repair and service order
- Generated profit by selling service, repairs, and parts
Service Advisor, Ben’s Auto Body Shop, Marquette, MI (2014 – 2016 )
Duties and Responsibilities:
- Scheduled vehicle service appointments
- Detailed general assessment of vehicle issue
- Worked to ensure customer satisfaction and handled customer issues
Service Advisor, General Honda, Marquette, MI (2012 – 2014 )
Duties and Responsibilities:
- Noted down customer concern and asked additional questions to diagnose current problems
- Verified vehicle warranty coverage and explained the cost to repair
- Maintained a high level of customer service all the time by taking care of customer needs
Education:
Bachelor Degree in Computer Science – North Carolina, A&T State University, Greensboro, NC
High School: North Star Academy, Marquette, MI
Reference:
Jason Parker, Service Advisor, Ben’s Auto Body Shop, Marquette, MI
Personal Information:
- Civil Status: Married
- Date of Birth: 19/6/1998
- Hobbies: Driving, hiking, and traveling
