Call Center Agent Resume Sample

Call center agents to assist callers with inquiries, complaints, and problems providing information related to company products, services, and policies. They speak with customers, listen to them and provide them various options to meets their needs. The responsibilities of a call center agent includes answering calls of clients and meeting their needs, complaints and other issues, responding efficiently to callers, explaining possible solutions to clients, building good relationship with clients, using software database and tools precisely, providing excellent customer service, making sales recommendation to product and service that may suit better to clients, participating in training and other learning opportunities, adhering to all company policies and rules, identifying and reporting issues to supervisors, researching information using available resources, processing order forms, and application, transferring calls to appropriate resources, following up customer calls when needed, documenting call information as per standard operating procedures and completing call logs and report. The call center agent should be proficient in computer application and must have at least 3 years of experience in a similar field. They must have knowledge handling customer’s queries and should have excellent data entry and typing skills. The professional should be able to handle stressful situation aptly.

Call Center Agent Resume

Name: Paul Joseph

Address: 1567 Lawrenceville, Atlanta, GA
Phone: 508 – 322-706
Email: [email protected]
Current Job:  Call Center Agent, VTGS Inc., Atlanta, GA


Qualified and expert call center agent who can efficiently handle a large number of calls in a day. Trained on several call center phone platforms and awards as best customer service representatives. Specialized dealing with annoyed clients processing large amounts of call data and interpreting customer service data from a spreadsheet.


  • Experienced trainer and very hard worker
  • Regularly receive praise from clients
  • Maintained low call time
  • Knowledgeable about computer productivity software
  • Pleasing personality and highly patient
  • Great analytical skill and excellent communication skill
  • Goal-oriented, highly organized and punctual

Work Experience

Call Center Agent, VTGS Inc., Atlanta, GA ( 2016 – present )
Duties and Responsibilities:

  • Market product and service of retail clients
  • Handled basic customer insurance claims and transferred calls to the appropriate person
  • Always maintained high rating what the company used to rate call associates
  • Provided customers a high level of service and received a recommendation from management

Call Center Agent, Big Cable Company, Atlanta, GA (2014 – 2016 )
Duties and Responsibilities:

  • Handled inbound customers complaint and solved the maximum number of issues of a variety of customers
  • Called clients from the company database and generated a report for management at the end of the week
  • Helped to train juniors and developed training manuals for existing employees

Call Center Agent, Contact Center Client Solution, Atlanta, GA (2012 – 2014 )
Duties and Responsibilities:

  • Providing calling service for telecommunication clients
  • Offered product for mobile and landline subscription
  • Issued tickets for subscribers
  • Provided solution for cable connectivity issues


MA in English – Clark Atlanta University, Atlanta, GA

Bachelor Degree in English – James Dickey University, Atlanta, GA

High School: South Atlanta High School, Atlanta, GA


James Harris, Call Center Agent, Contact Center Client Solution, Atlanta, GA

Personal Information:

  • Civil Status: Married
  • Date of Birth: 11/8/1999
  • Hobbies: Playing football and tennis

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