A front desk agent manages all check-in and check-out tasks also handle online and phone reservations. They need to verify guest’s registration information, process payment, provide room keys and direct guests to their rooms. The duties and responsibilities of a front desk agent includes greeting guests in a friendly manner, checking guests on their arrival and helping out at departure, addressing guests need, resolving their complaints, helping guests with disabilities, helping reservation manager to book rooms, communicating with internal department to ensure guests satisfaction, complying company procedures, and safety policies, liaising with housekeeping staff ensuring all rooms are clean, tidy and fully furnished, providing information to customers about rooms rates and amenities, maintaining information about guests in the system, confirming group reservations, arranging personalized services to VIP customers, and updating records about booking and payment. A front desk agent needs to have experience in a similar field and a degree in hotel management is mandatory. The front desk agent should be well-groomed with a professional appearance and must be ready to work on shifts and weekends. They must be a team player with outstanding written and communication skill.
Front Desk Agent Resume
Name: William Brady
Address: 186 Green Valley Drive, Las Vegas, Nevada
Phone: 705 – 322-726
Email: [email protected]
Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas
Objective:
A dedicated front desk agent offering more than 6 years’ service in the hospitality industry with extensive knowledge about hotel desk operation. Influential communicator and able to guide the cohesive team towards shared goals. Strategic thinker seeking a management role with a dynamic hotel team to showcase technical expertise. Seeking an opportunity to work in resorts as a front desk agent to deliver a world-class experience.
Skills:
- Efficient multi-tasker and team player
- Courteous, service-oriented and willing to move an extra mile
- Proactive communicator and multilingual
- Detailed knowledge about computers and proficient in all Microsoft Office programs
- Calm, efficient and organized
- Maintain focus on quality customer service
Work Experience
Front Desk Agent, Diamond International Hotel, Las Vegas ( 2016 – present )
Duties and Responsibilities:
- Supervises and create a schedule for junior staffs
- Performs check-in and check-out functions in a courteous and efficient manner
- Welcomes guests who enter the reception area and answer inquiries promptly
- Maintain a positive work atmosphere by effectively communicating with guests, clients, coworkers, and management
Front Desk Agent, Paradise Express Hotel, Las Vegas (2014 – 2016 )
Duties and Responsibilities:
- Processed guest arrival and departure including all necessary payments
- Expert handling accounts like accounts payable, receivable and auditing
- Arranged shuttle service for guests
Front Desk Agent, South Harbor Resort, Las Vegas (2012 – 2014 )
Duties and Responsibilities:
- Promoted positive response and customer service to all guests
- Issued keycards and provided instruction to bellhops
- Deposited guests valuables in hotel safe
Education:
Masters in Hospitality Industry – Northwest Career College, Las Vegas
Bachelor Degree in Hotel Management – Trocaire College, Buffalo, NY
High School: High Technology High School, New Jersey, NY
Reference:
Keaton Jones, Front Desk Agent, Paradise Express Hotel, Las Vegas
Personal Information:
- Civil Status: Married
- Date of Birth: 10/8/1996
- Hobbies: traveling, reading
