A passenger service agent work as a representative of the airline and their duty remains welcoming passengers at check-in desk and boarding gates. Before a flight, the agent has to verify tickets, identity documents, and luggage. They inform passengers about their flight. The job duties and responsibilities of a passenger service agent remains supporting passengers on arrival of international flights, extending customer service to passengers, estimating balance and weight of aircraft, rescheduling passengers with aircraft interruption, inspecting passengers document at international departure, executing ticket and baggage tag printing equipment, welcoming checking-in passengers, offering front line customer service to passengers, supervising aircraft cleaning process, coordinating with passengers to buy tickets, check-in and board flight, adhere to security requirement, provide support to unaccompanied minors, provide work-related documentation, and support passengers with misplaced luggage. The professionals need to be fluent in English and must possess team working skills. They should be ready to take a day or night shift with the possibility of overtime during a busy period. Airline staff spends most of the time talking directly to customers, so they should maintain a professional and courteous attitude in all situations. They have to interact with passengers from different countries; proficiency in various languages will be an added advantage.
Passenger Service Agent Resume
Name: Calvin Layne
Address: 28940 Jasmine Creek Ln, Madison, FL 32350
Phone: 527 – 308-716
Email: [email protected]
Current Job: Passenger Service Agent, Swissport USA, Madison, FL
Objective:
Multi-lingual passenger service agent fluent in Spanish and will to move further extra miles to provide exceptional customer service. Great understanding of airline operations and customer service strategies. Courteous worker greeting passengers warmly, making special flight accommodations, checking-in baggage and courteously responding to passenger inquiries. Communicate actively with passengers and offer assistance with boarding and security.
Skills:
- Proficiency in MS Word, Excel and ability to handle baggage
- Excellent leadership skills and reassuring personality
- Great knowledge about all security requirements
- Familiar about ticket and baggage tag printing equipment, scales of weighing passenger baggage and ticketing software
- Able to provide passenger need and meet the quality standard
Work Experience
Passenger Service Agent, Swissport USA, Madison, FL( 2016 – present )
Duties and Responsibilities:
- Issued and checked tickets and travel documents
- Managed accounts and processed airline travel vouchers
- Operated computerized passenger ticket terminal
- Ensured availability of cabin seat and verified passenger counts
Passenger Service Agent, Maltese Airport, New Cityland, CA(2014 – 2016 )
Duties and Responsibilities:
- Carried out safety and security measures and safeguard sensitive zone
- Instructed passengers about safety and emergency procedures and answered to their queries
- Protected customer baggage from theft and damage
Passenger Service Agent, Air Wisconsin, Madison, FL (2012 – 2014 )
Duties and Responsibilities:
- Collected and stored luggage leftover from flights
- Maintained log of unclaimed baggage and handled customers related functions as assigned like cleaning of aircraft
- Conducted ground security screening
Education:
Masters in International Transport – Maritime College, NY
Bachelor Degree in Trade & International Transport – Gogebic Community College, Ironwood, MI
High School: Southside Senior High School, New Cityland, CA
Reference:
Bradley Gerber, Passenger Service Agent, Air Wisconsin, Madison, FL
Personal Information:
- Civil Status: Married
- Date of Birth: 22/6/1997
- Hobbies: reading books, cooking