A quality analyst is responsible for handling the final step of developing a game or software before it gets released to the public. Quality analysts are also known as test analyst and they make sure the games, website, and software are fully functional and user-friendly. They search for flaws and weaknesses in the program and report developers about their findings. They fix problems or make suggestions for how to rectify issues in the software program to make them work better. The job duties of a quality analyst includes developing and executing test plan and ensuring the goals are met, implementing and monitoring test scripts assessing the functionality, reliability, and quality of product, identifying defects within the production process, recommending and implementing corrective actions to ensure quality assurance standards are met, compiled and analyzed statistical data, ensure user expectations are fulfilled during the process and handling customer complaints and product issues. A quality analyst needs to have a bachelor’s degree and enough experience in the related field. The professional needs to possess excellent communication, and computer skills.
Quality Analyst Resume
Name: Jones Graham
Address: 1855 St. Charles Street, San Francisco, CA 964311
Phone: 554 – 318-766
Email: [email protected]
Current Job: Quality Analyst, Kallahan Bros. Inc., Omaha, NE
Objective:
A highly meticulous and reliable quality analyst with 8 years of experience working independently and also as a part of the quality assurance team. Possess excellent customer service history and computer system knowledge base. Skilled at evaluating both verbal and written customer contact by agents by providing them coaching for success. Quick learner with the ability to solve complex issues efficiently and ensures companies are operating at their best.
Skills:
- Proficient handling computer software and analytical software
- Excellent communication skill including reading, writing, and speaking
- Skilled critical thinker with the ability to make a fast decision and solve issues promptly
- A highly organized individual who maintains a meticulous record
- Possess a strong understanding of protocol and state guidelines
Work Experience
Quality Analyst, Kallahan Bros. Inc., Omaha, NE ( 2016 – present )
Duties and Responsibilities:
- Analyze process material, raw material, and finished goods on a routine basis
- Inspected finished product for imperfection
- Documented procedures, inventory forms, and data capture forms
- Answered to customer queries and resolved issues
Quality Analyst, Harwood and Yardley Corporation, Omaha, NE (2014 – 2016 )
Duties and Responsibilities:
- Investigated product, services and procedure failures and provided suggestions to improve the process in future
- Investigated test results and reported issues to the relevant department
- Have ensured the company follows safety and quality standard rules and regulations
Quality Analyst, Atlas Communications, Omaha, NE (2012 – 2014 )
Duties and Responsibilities:
- Monitored testing procedures and ensured they are performed as per standard testing methods and established specifications
- Identified problems in equipment and took necessary steps to correct issues
- Maintained technical reports including testing protocols
Education:
Masters in Computer Science – Ohio State University
Bachelor Degree in Information Science – Ohio State University
High School: Benson High School, Omaha, NE
Reference:
Susan Bell, Quality Analyst, Harwood and Yardley Corporation, Omaha, NE
Personal Information:
- Civil Status: Married
- Date of Birth: 25/7/1998
- Hobbies: Swimming and trekking
