Salesforce Business Analyst Resume

A salesforce business analyst will be responsible to handle the team for delivering enterprise cloud technology solutions to companies and government agencies. As a salesforce business analyst, you will be required to work along with solution architects to design, develop, and deploy large scale enterprise solutions while growing your skillset. The key responsibilities include working with clients and end-users to gather, understand and define the business requirement, develop user stories and process flow to support the design and development of salesforce solutions for our clients, and complete the configuration for user stories and cloud-based technologies.

Salesforce Business Analyst Resume

Name: Robert Baker

Address: 17507 Collins Station, Detroit, MI
Phone: 515 – 302-7936
Email: [email protected]
Current Job:  Salesforce Business Analyst, Directv, Detroit, MI


Over 7 years of experience in IT and expert handling clients to map out the existing business process and provide system-based solutions that increase efficiency and reduce operating costs. Expert in the scoping phase, gap analysis, testing, and implementation phase. Possess a comprehensive understanding of CRM business processes like campaign management, lead management, account management, and forecasting.


  • Knowledge in, Apex classes, Apex triggers, integration, visual force, API
  • Strong knowledge and experience working in the team implementing agile methodologies
  • Experience in salesforce testing and administration spanning all facets of package software and saas application and implementation
  • Developed process enhancement through automation including workflow, approval process and escalation rules
  • Expert generating and analyzing custom report and dashboard for management
  • Expert in data migration from Excel, ACT and MS outlook
  • Expert creating solutions around sales cloud, chatter, and custom application.

Work Experience

Salesforce Business Analyst, Directv, Detroit, MI( 2016 – present )
Duties and Responsibilities:

  • Coordinated with team members to design a solution and meet client business requirement
  • Created user roles, profiles, and share settings
  • Designed and deployed Custom tabs, validation rules, and auto-response rules
  • Worked on agile and scrum methodology for salesforce custom app implementation

Salesforce Business Analyst, BMC Software Inc, Detroit, MI  (2014 – 2016 )
Duties and Responsibilities:

  • Developed requirement gathering sessions with stakeholders and translated into technical requirement
  • Worked with developers to customize, develop, design and manage system enhancement to meet organization goal
  • Coordinate with the development team to test and verify the solutions to meet the business requirement
  • Participate in key meeting with clients

Salesforce Business Analyst,  NTT Data, Detroit, MI  (2012 – 2014 )
Duties and Responsibilities:

  • Facilitated business requirement interview sessions working with business stakeholders
  • Conducted technical grooming sessions to enhance existing product capacity
  • Have knowledge-creating custom objects and integrating existing desktop and web apps with a legacy mainframe system.
  • Handling various projects and perform task like salesforce configuration, gathering, testing, training, and post-deployment support


Masters in Technology – Parkland College, New Parkland, CA

Bachelor Degree in Engineering – California Pacific Regional University, New Parkland, CA

High School: Saugus High School, New Parkland, CA


Fedrick Paulson, BMC Software Inc, Detroit, MI  

Personal Information:

  • Civil Status: Married
  • Date of Birth: 27/3/1999
  • Hobbies: Travelling, painting, reading

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