A customer service associate aide customers with their queries related to company goods and services. The customer service associate needs to have adequate knowledge about company products and services. They need to assist customers with inquiries in a proficient and friendly manner. The representative needs to perform a specific function which includes attending training sessions to know more about products and to develop customer service skill, resolve phone, email, walk-in, and fax customer inquiries, process and log into incoming calls, identifying customer needs, forwarding inquiries to the relevant department, contacting customers and providing accurate feedback on the progress of inquiries, providing great customer service, updating customer information, maintaining confidentiality about information, working with various teams, contributing ideas to resolve customer problems, scheduling long-distance customer deliveries, processing and tracking customer claims. A customer service associate needs to have experience in a similar field and must be proficient with MS office suites.
Customer Service Associate Resume
Name: Randall Conn
Address: 154 Wyman Harbor, Dallas, TX
Phone: 406 – 436-774
Email: [email protected]
Current Job: Customer Service Associate, ACCO Brand Corporation, Hamburg, IA
Objective:
Experienced customer service associate who regularly had high customer service ratings for the company I worked for. A trained professional with more than 7 years of experience handling phone calls including sales, tech support, and customer care. Familiar with major customer care service software and always possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial position in your organization.
Skills
- Experience in handling customer queries and cash
- Able to handle money, refund, and exchange
- Skilled in processing merchandise
- Able to prepare documents accurately
- Strong interpersonal skills and excellent communication skills
- Able to work effectively under pressure
Work Experience
Customer Service Associate, ACCO
Brand Corporation, Hamburg, IA ( 2016 – present )
Duties and Responsibilities:
- Offered prompt service to the customer by performing the required transaction
- Maintained cash and inventory of supplies
- Assisted in preparing the weekly and monthly inventory
- Tracking operational reports using technology and system effectively
- Identified customer needs and provides service to customers regarding product sale and problem resolution
Customer Service Associate, Volt Workforce Solutions, Hamburg, IA (2014 – 2016 )
Duties and Responsibilities:
- Ensured prompt and outstanding service to customers
- Maintained awareness about promotion and advertisement
- Communicated the customer request to the management
- Entered media-related data in tally program
- Ensured availability of adequate supplies to the customers
Customer Service Associate, Alicia’s Apparel, New Parkland, CA (2012 – 2014 )
Duties and Responsibilities:
- Regularly assisted marketing staff in setting up sales floor displays and removed old displays
- Responsible for greeting customers and providing them sales assistance
- Handling customer requirement and queries through phone
- Promoting and executing a wide variety of promotional sales and marketing plan
Education:
Masters in Marketing – Boston University, Boston, MA
Bachelor Degree in Computer Science – Boston University, Boston, MA
High School: Townline High School, New Parkland, CA
Reference:
Harper Stewart, Customer Service Associate, Volt Workforce Solutions, Hamburg, IA
Personal Information:
- Civil Status: Married
- Date of Birth: 20/11/1988
- Hobbies: driving and skating
