Sales associates are those professionals who work for retailers, those who sell clothes, office supplies, jewelry, and sporting products. They have to go the extra mile to drive sales ensuring a high level of customer satisfaction while performing the task. They have to greet customers, answer to their queries, help with refunds and returns and finally resolve common complaints. Sales associate needs to update knowledge frequently about company product, services, and policies. Handling complaints remains a critical part of this position and they must turn frustrated customers into a happy customer. The job responsibilities of a sales associate include responding to customer queries and improving engagement with merchandise, providing outstanding customer service, managing the financial transaction, achieve preset goals, increase store sales, great product knowledge, maintain orderly appearance through the sales floor, introduce promotion to customers, and cross-selling products. The sales associate needs to have a degree and retail sales experience. With a professional appearance, he should maintain a positive attitude towards customers.
Sales Associate Resume
Name: Scott Dextor
Address: 105 Worcester Drive, London, England, W1T1 JY
Phone: 406 – 416-734
Email: [email protected]
Current Job: Sales Associate, Silver Jewelry Store, Mississauga, ON
Objective:
Enthusiastic and knowledgeable sales associate specialized selling jewelry and furniture’s also dealing with difficult customers. Motivated professional with more than 7 years of experience handling sales. Independent worker with high energy and perfect communication skills. Reliable and friendly professional and can coordinate in a team environment. Adept maintaining cordial and professional relationships with colleagues and customers.
Skills
- Experience in sales and customer service
- Great knowledge handling advertisement and promotion
- Understanding about product features
- Superior communication ability
- Outstanding goal-setting skills
- Exceptional understanding of customer needs
- Possess interpersonal skill and proficient in multitasking
Work Experience
Sales Associate, Silver Jewelry Store, Mississauga, ON ( 2016 – present )
Duties and Responsibilities:
- Have developed expert-level product knowledge about jewelry and have exceeded personal sales goals
- Responsible for merchandising and presented the executive team with concept of quarterly in-store displays
- Conducted seasonal sales promotion and increased in-store sales by 25% in a single quarter
- Aided customers finding a suitable product
- Kept inventory and served customers
Sales Associate, Junco Freight Inc., London (2014 – 2016 )
Duties and Responsibilities:
- Achieved sales goals by providing outstanding customer services
- Pushed product after identifying customer requirement and preferences
- Maintained clean display and store appearances
- Updated customer database daily
- Maintained excellent customer relationships
Sales Associate, Arvada Corporation Inc., London (2012 – 2014 )
Duties and Responsibilities:
- Performed stock display and arranged transfer
- Greeted customers on arrival and determined their individual needs
- Ensured customer satisfaction at various stage of sale
- Recommended new product to customers
- Responded to customer queries with accuracy
Education:
Masters in Marketing – Metropolitan & Technical Community College, Leeds
Bachelor Degree in Business Management – Hudson County Community College
High School: Brampton Regional High School, Brampton, ON
Reference:
Frank Giordano, Sales Associate, Junco Freight Inc., London
Personal Information:
- Civil Status: Married
- Date of Birth: 28/10/1988
- Hobbies: Boxing and cycling
