A night auditor’s primary task is to assist guests at the front desk of hotels and they perform duties of an accountant by bookkeeping and processing finance. They are responsible for keeping hotel records up-to-date, processing bills and attending customer queries during shift. The job duties and responsibilities of a night auditor involves greeting guests upon arrival and providing information regarding their stay, processing invoice, distributing employee checks, responding to guests complaint, reconciling accounts in a timely manner, keeping hotel financial records in order, verifying balance, answering phone calls and making reservation, summarizing each night’s operation, and scheduling guests wake up calls. The night auditor must have the ability to multi-task and a strong eye for details. They must possess exceptional customer service skills and problem-solving skills. Past experience in hospitality is required with proficiency in computers. Experience in accounting procedures and accounting tasks is needed. Successful auditors possess excellent mathematical and customer service skills. They are responsible for handling front desk accounting operations smoothly.
Night Auditor Resume
Name: Deigo Robertson
Address: 1799 Bismarck Street, Green Bay, WI
Phone: 920 – 846-7446
Email: [email protected]
Current Job: Night Auditor, Green Bay Gardens, Green Bay, WI
Objective:
An outgoing dedicated night auditor with more than 6 years of experience serving the hospitality industry. Adept answering to guest’s questions and delivering superb customer services to clients that may not be expecting it. Specialized in busy hotels within close proximity to the large commercial area. Able to interpret and follow complex instructions and can solve issues with the correct solution.
Skills:
- Able to promote a positive relationship with guests through mail and phone
- Knowledge of handling credit cards and cash daily
- Able to maintain information about hotel features and amenities
- Certified in basic accounting procedures
- Proficient in Quickbook and MS office
- Dedicated, focused and even productive during the night shift
- Reviewing all records, invoices, and documentation and ensuring accurate accounting.
Work Experience
Night Auditor, Green Bay Gardens, Green Bay, WI ( 2016 – present )
Duties and Responsibilities:
- Precisely posting room fees, and other paid services to the accounts of all hotel guests
- Ensuring company billing procedures are strictly followed
- Creating financial reports based on guideline by USALI
- Welcoming guests and recommending restaurant, events, and attractions on request
Night Auditor, Harrison Hotel, Green Bay, WI (2014 – 2016 )
Duties and Responsibilities:
- Greeting guests and checking them thoroughly and answering to their queries
- Responsible for closing financial books of the hotel at the end of each business day
- Assisted organizing facilities to take care of customer issues quickly
Night Auditor, Grand Hotel and Banquet Hall, Green Bay, WI (2012 – 2014 )
Duties and Responsibilities:
- Verified account details and balances
- Managed daily computer reset to ensure change over doesn’t affect customer billing
- Addressed to all discrepancies, provide discount whenever applicable to guests final account
- Carried out front desk duties and bellhop tasks whenever necessary
Education:
Bachelor Degree in Hotel Management –Marshalltown Community College, Appleton, WI
High School: Bay Port High School, Green Bay, WI
Reference:
John Robert, Night Auditor, Harrison Hotel, Green Bay, WI
Personal Information:
- Civil Status: Married
- Date of Birth: 15/8/1996
- Hobbies: Hearing music and watching films