The front desk clerk has to keep the front desk tidy and presentable with all requisite materials and their job remains to answer questions and to handle inquiries. The front desk clerk will be positioned at the desk of a company’s main entrance and they will be responsible for handling visitors. The clerk has to be friendly with an easy-going personality and should provide accurate information to customers. The main aim is to make visitors feel comfortable. The job duties and responsibilities of a front desk clerk includes answering to phone calls, maintaining office budget, monitoring organizing and forwarding mails, accepting letters and packages and distributing them to appropriate departments, redirecting phones and tacking down messages, answering client questions and incoming calls, ensuring front desk remains presentable and equipped with necessary items, greeting guests and providing them superb customer service. The front desk clerk should have a minimum of 2 years of experience in the same field and should have a good understanding of basic office and administration and bookkeeping practices.
Front Desk Clerk Resume
Name: Courtney Naysmith
Address: 100 Royal Worcester Drive, London, England, W1T 1JY
Phone: 203-7123-4536
Email: [email protected]
Current Job: Front Desk Clerk, Finnick.Inc, Holton, NJ
Objective:
Dedicated and focused front desk clerk proficient in MS Office programs, and capable of typing 45+ words per minute. Possess excellent customer service skill and willing to work at various schedules and during weekends. I have accomplished extensive office operations and multiple tasks efficiently to achieve the project goal. Focuses on managing productivity through maintaining strong working relationships with all team members and clients.
Skills:
- Possess superb customer service skill
- Maintain professional appearance all the time
- Performed data entry and generated night audits
- Experience handling invoice, payments, and computer reservation system
- Great verbal and communication skill
Work Experience
Front Desk Clerk, Finnick.Inc, Holton, NJ (2016 – present )
Duties and Responsibilities:
- Greeting visitors, answering inquiries and directing them to the proper department
- Answering phone calls and transferring them to the appropriate department
- Ensuring the lobby area is clean all the time
- Assisting in training new clerk and performing clerical duties
- Making an appointment for visitors and placing orders of office supplies when necessary
Front Desk Clerk, Paradise LLC, Holton, NJ (2014 – 2016 )
Duties and Responsibilities
- Operating telephone, answering and forwarding calls, providing information to the concerned person and scheduling appointment
- Processing and preparing memos travel vouchers and correspondence
- Maintaining printers, sending faxes and routing incoming faxes
- Handling guests and building a security system
Front Desk Clerk, Brooklyn Heights Residence, Brooklyn, NY (2012 – 2014)
Duties and Responsibilities:
- Greeted clients and responded to guests inquiries and resolved issues in an efficient manner
- Informed customers about various payment method and cross-checked credit card data
- Ensured all the rooms were properly cleaned and well maintained
- Provided accurate information about the hotel, restaurant, room rates, amenities, and nearby attraction
- Arranged personalized service for guests and negotiated rate for large clients
Education:
Bachelor Degree in Science – Long Island University, Brooklyn, NY
High School: High School for International Studies, Staten Island, NY
Reference:
Emily Saunders, Front Desk Clerk, Brooklyn Heights Residence, Brooklyn, NY
Personal Information:
- Civil Status: Married
- Date of Birth: 20/4/1996
- Hobbies: Playing tennis and driving
