Subject Matter Expert Resume Sample

Subject matter experts are highly qualified professionals who have deep knowledge about a particular process, department, function, technology, machine, material, or type of equipment. They are experts sought out by others interest in leveraging unique skills to solve specific problems or help to meet challenges. Subject matter expert in some field serves witness in lawsuits and other legal action. They can be an expert on particular operating system helping company assess whether a new application is compatible with others. They help a team understand how to extract and format the data for a marketing project. A social media marketing subject expert may train the members of a marketing team on how to build a social media campaign.

Subject Matter Expert Resume

Name: Marika Lewinsky

Address: 2673 Crabtree Village Way, Upstate, CT 89345
Phone: 552 – 321-741
Email: [email protected]
Current Job:  Subject Matter Expert, Assurant Specialty Property, Duluth, GA


A dynamic and goal-oriented subject matter expert with years of experience in this field. A sharp thinker and an avid reader always curious to strategize and transform the process. Trained in all aspects of customer service, administration, collection, client training, team leadership, insurance billing, and loss insurance claim. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. A strategic implementer with recognized proficiency in spearheading business to accomplish the corporate plan.


  • Excellent attention to details ensuring a high level of quality in every task
  • Self-directed and strong interpersonal skills
  • Customer service expert
  • Energetic work attitude
  • Complaint handling and resolution
  • Insurance processing
  • Flexible team player who welcome ideas and suggestions
  • Able to work in a fast-paced environment
  • Excellent problem-solving skills and the ability to pay attention to details
  • Excellent communication skills with the ability to listen and connect with customers

Work Experience

Subject Matter Expert, Assurant Specialty Property, Duluth, GA ( 2016 – present )
Duties and Responsibilities:

  • Act as an SME for the department and answer queries
  • Assist in resolving complex and escalated issues
  • Assist with inbound activity and able to work in a multi-client environment
  • Assist in developing revised standards and methods

Subject Matter Expert, Deloitte, Duluth, GA  (2014 – 2016 )
Duties and Responsibilities:

  • Managed and tuned up the account to help the advertisers achieve their advertising goals
  • Provided detailed information to clients on their account performance and took required steps for optimization
  • Managed client inquiries by email, chat, and other channels
  • Reviewed and adjusted to improve quality score

Subject Matter Expert, Vital Solutions, Duluth, GA  (2012 – 2014 )
Duties and Responsibilities:

  • Researched relevant information to assess the validity of complaints and determine possible causes
  • Record details of inquiries, complaints, and comments
  • Respond to claim investigation, result, and planned adjustment
  • monitor daily product activity and operations


Masters in Arts – University of Missouri

Bachelor Degree of Arts – University of Missouri

High School: Central High School


Karen Blake, Subject Matter Expert, Vital Solutions, Duluth, GA  

Personal Information:

  • Civil Status: Married
  • Date of Birth: 11/3/1998
  • Hobbies: Playing badminton and tennis

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