{"id":2903,"date":"2022-01-21T01:19:00","date_gmt":"2022-01-20T19:49:00","guid":{"rendered":"https:\/\/www.smartsampleresume.com\/?p=2903"},"modified":"2022-01-20T15:51:27","modified_gmt":"2022-01-20T10:21:27","slug":"desktop-support-analyst-job-description","status":"publish","type":"post","link":"https:\/\/www.smartsampleresume.com\/job-descriptions\/desktop-support-analyst-job-description\/","title":{"rendered":"Desktop Support Analyst Job Description"},"content":{"rendered":"\n
Desktop support analysts should be customer-focused individuals who are aggressive in predicting and resolving difficulties while making optimum use of computing resources. They should be familiar with desktop hardware, software products, operating systems, and network traffic. They should be able to operate well in a group setting. Retaining inventory on installed apps, managing software licenses, creating policy and protocols for updates, working with technology vendors to confirm prompt delivery and ensure that appropriate system is installed and fully prepared to function on schedule, analyzing and making a suggestion for hardware and software standardization, and creating user-profiles and managing network access based on organization policies are some of the typical tasks of a desktop support analyst. To become a superb computer support analyst, professionals must learn further skills, contribute completely to teams, and resist stagnation.<\/p>\n\n\n\n
We’re seeking a qualified applicant with a background in computer science and information technology. The successful candidate will have the ability for working with applications to analyze, diagnose, and resolve staff difficulties, which may range from simple to more complex tech problems. The selected candidate will be able to initiate, modify, and remove application access. This position also includes a variety of administrative responsibilities. Operate as a single interface for executive and critical employees regarding IT concerns and enquires via call, chat, and mailing; keep escalating unsettled calls to the infrastructure help desk and retain end-to-end possession of the problem until settlement; receive, log, and manage calls from internal teams via call, chat, and mailing; and record all calls in the help desk call logging system. Assist in the development of long-term plans and capacity planning for future pc hardware requirements.<\/p>\n\n\n\n
Introduction: Desktop support analysts should be customer-focused individuals who are aggressive in predicting and resolving difficulties while making optimum use of computing resources. They should be familiar with desktop hardware, software products, operating systems, and network traffic. They should be able to operate well in a group setting. Retaining inventory on installed apps, managing software … <\/p>\n