{"id":4483,"date":"2022-04-06T17:51:30","date_gmt":"2022-04-06T12:21:30","guid":{"rendered":"https:\/\/www.smartsampleresume.com\/?p=4483"},"modified":"2022-04-06T17:51:32","modified_gmt":"2022-04-06T12:21:32","slug":"bpo-team-leader-job-description","status":"publish","type":"post","link":"https:\/\/www.smartsampleresume.com\/job-descriptions\/bpo-team-leader-job-description\/","title":{"rendered":"BPO Team Leader Job Description"},"content":{"rendered":"\n
Call center team leaders are in charge of hiring, training, and motivating call center agents. Task assignment, performance assessment, quality management, and maintenance of equipment are among their responsibilities. They usually supervise, lead, and manage a group of other call center organizations to ensure that they fulfill targets and do their jobs as per established guidelines and norms. Incall centers, and team leaders are also responsible for hiring and periodically reviewing the performance of the staff. When it’s time to hire new call center agents, the team leader will be on hand to help with the screening and interviewing.<\/p>\n\n\n\n
We are looking to hire a BPO team leader who holds expertise in a similar field. The primary responsibility of the Call Center Team Lead is to ensure that client projects are completed within the agreed-upon scope, timing, budget, and frequency, as measured by voice quality, hold time, compliance, and output hour metrics. The job entails passing new hire, client, and training programs, adhering to company rules, preparing and implementing call center procedures, communicating regularly with call center supervisors, ensuring rust laws are accompanied by call center staff, monitoring call queue, participating in call center training at the path of governance, and communicating client problems.<\/p>\n\n\n\n
Introduction: Call center team leaders are in charge of hiring, training, and motivating call center agents. Task assignment, performance assessment, quality management, and maintenance of equipment are among their responsibilities. They usually supervise, lead, and manage a group of other call center organizations to ensure that they fulfill targets and do their jobs as per … <\/p>\n