{"id":642,"date":"2020-02-17T06:08:07","date_gmt":"2020-02-17T00:38:07","guid":{"rendered":"https:\/\/www.smartsampleresume.com\/?p=642"},"modified":"2020-02-16T10:35:44","modified_gmt":"2020-02-16T05:05:44","slug":"call-center-agent-resume","status":"publish","type":"post","link":"https:\/\/www.smartsampleresume.com\/resume\/examples\/agent\/call-center-agent-resume\/","title":{"rendered":"Call Center Agent Resume Sample"},"content":{"rendered":"\n<p>Call center agents to assist callers with inquiries, complaints, and problems providing information related to company products, services, and policies. They speak with customers, listen to them and provide them various options to meets their needs. The responsibilities of a call center agent includes answering calls of clients and meeting their needs, complaints and other issues, responding efficiently to callers, explaining possible solutions to clients, building good relationship with clients, using software database and tools precisely, providing excellent customer service, making sales recommendation to product and service that may suit better to clients, participating in training and other learning opportunities, adhering to all company policies and rules, identifying and reporting issues to supervisors, researching information using available resources, processing order forms, and application, transferring calls to appropriate resources, following up customer calls when needed, documenting call information as per standard operating procedures and completing call logs and report. The call center agent should be proficient in computer application and must have at least 3 years of experience in a similar field. They must have knowledge handling customer&#x2019;s queries and should have excellent data entry and typing skills. The professional should be able to handle stressful situation aptly. <\/p>\n\n\n\n<h2 style=\"text-align:center\"><strong>Call Cent<\/strong><strong>e<\/strong><strong>r<\/strong><strong> Agent Resume<\/strong><\/h2>\n\n\n\n<p><strong>Name:\nPaul Joseph<\/strong><\/p>\n\n\n\n<p><strong>Address:<\/strong>&#xA0;1567 Lawrenceville, Atlanta, GA <br><strong>Phone:<\/strong>&#xA0;508 &#8211; 322-706 <br><strong>Email:&#xA0;<\/strong>paul.joseph@gmail.com<br><strong>Current Job:&#xA0; Call Center Agent, VTGS Inc., Atlanta, GA<\/strong>  <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2><strong>Objective:<\/strong><\/h2>\n\n\n\n<p>Qualified and expert call center agent who\ncan efficiently handle a large number of calls in a day. Trained on several\ncall center phone platforms and awards as best customer service representatives.\nSpecialized dealing with annoyed clients processing large amounts of call data\nand interpreting customer service data from a spreadsheet. <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2><strong>Skills:<\/strong><\/h2>\n\n\n\n<ul><li>Experienced trainer and very hard worker<\/li><li>Regularly receive praise from clients<\/li><li>Maintained low call time<\/li><li>Knowledgeable about computer productivity\nsoftware<\/li><li>Pleasing personality and highly patient<\/li><li>Great analytical skill and excellent\ncommunication skill<\/li><li>Goal-oriented, highly organized and\npunctual<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2><strong>Work Experience<\/strong><\/h2>\n\n\n\n<p>Call Center Agent, VTGS Inc., Atlanta, GA ( 2016 &#x2013; present )<br>Duties and Responsibilities:<\/p>\n\n\n\n<ul><li>Market product and service of retail clients<\/li><li>Handled basic customer insurance claims and transferred calls to\nthe appropriate person<\/li><li>Always maintained high rating what the company used to rate call\nassociates<\/li><li>Provided customers a high level of service and received a recommendation\nfrom management<\/li><\/ul>\n\n\n\n<p>Call Center Agent, Big Cable Company, Atlanta, GA (2014 &#x2013; 2016 )<br>Duties and Responsibilities:<\/p>\n\n\n\n<ul><li>Handled inbound customers complaint and solved the maximum\nnumber of issues of a variety of customers<\/li><li>Called clients from the company database and generated a report\nfor management at the end of the week<\/li><li>Helped to train juniors and developed training manuals for\nexisting employees<\/li><\/ul>\n\n\n\n<p>Call Center Agent, Contact Center Client Solution, Atlanta, GA (2012 &#x2013; 2014 )<br>Duties and Responsibilities:<\/p>\n\n\n\n<ul><li>Providing calling service for telecommunication clients<\/li><li>Offered product for mobile and landline subscription<\/li><li>Issued tickets for subscribers<\/li><li>Provided solution for cable connectivity issues<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2><strong>Education:<\/strong><\/h2>\n\n\n\n<p>MA in English &#x2013; Clark Atlanta University, Atlanta, GA<\/p>\n\n\n\n<p>Bachelor Degree in English &#x2013; James Dickey University, Atlanta,\nGA<\/p>\n\n\n\n<p>High School: South Atlanta High School, Atlanta, GA<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2><strong>Reference:<\/strong><\/h2>\n\n\n\n<p>James Harris, Call Center Agent, Contact Center Client Solution, Atlanta, GA<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2><strong>Personal Information:<\/strong><\/h2>\n\n\n\n<ul><li>Civil Status: Married<\/li><li>Date of Birth: 11\/8\/1999<\/li><li>Hobbies:  Playing football and tennis<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Call center agents to assist callers with inquiries, complaints, and problems providing information related to company products, services, and policies. They speak with customers, listen to them and provide them various options to meets their needs. The responsibilities of a call center agent includes answering calls of clients and meeting their needs, complaints and other &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Call Center Agent Resume Sample\" class=\"read-more button\" href=\"https:\/\/www.smartsampleresume.com\/resume\/examples\/agent\/call-center-agent-resume\/#more-642\" aria-label=\"More on Call Center Agent Resume Sample\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[59],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.smartsampleresume.com\/wp-json\/wp\/v2\/posts\/642"}],"collection":[{"href":"https:\/\/www.smartsampleresume.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.smartsampleresume.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.smartsampleresume.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smartsampleresume.com\/wp-json\/wp\/v2\/comments?post=642"}],"version-history":[{"count":0,"href":"https:\/\/www.smartsampleresume.com\/wp-json\/wp\/v2\/posts\/642\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smartsampleresume.com\/wp-json\/wp\/v2\/media?parent=642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.smartsampleresume.com\/wp-json\/wp\/v2\/categories?post=642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.smartsampleresume.com\/wp-json\/wp\/v2\/tags?post=642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}