A service advisor works for a car dealership and it is their duty to communicate with customers regarding vehicle problems and the repair timeline. They address customer concerns about their vehicle and advise the best course of action. A service advisor role and function includes greeting customers, listening to their problems, directing them to available mechanics, consulting mechanic with necessary repair, providing possible alternatives to expensive repair, provide information about available part and various service options to customers, answering questions about service outcomes, vehicle pick up and drop off facility, providing customer information and advice on warranty, inspecting work completed by mechanics, test driving vehicle before returning to customer, managing and overseeing dealership workflow, maintaining positive relationship with customers, explaining about services provided in detail, processing customer payment, and providing training to new service advisors. The service advisor needs to have prior experience in the automotive service industry and must hold a valid driver’s license. They need to have great knowledge about the automotive industry and should be able to explain customers about various vehicle related frequent problems, and necessary maintenance required. They need to possess strong leadership skills, organization skill, and basic computer skills. They should be ready to work at various shifts and sometimes during weekends too. <\/p>\n\n\n\n
Name:\nJake Robinson<\/strong><\/p>\n\n\n\n Address:<\/strong> 1049 Pinewood Avenue, Marquette, MI 29855 Proficient and skilled customer service\nadvisor with great knowledge determining vehicle issues and can provide\naccurate service estimates to clients. Specialized handling client’s issues in\na timely manner and can effectively communicate with auto technicians using\nindustry-specific computer programs to track customer activity. A friendly, outgoing\nand resourceful worker with strong listening skills and ability to diagnose\nproblems in a vehicle quickly. <\/p>\n\n\n\n Service Advisor, Jakes Auto, <\/strong>Marquette, MI ( 2016 – present ) Service Advisor, Ben’s Auto Body Shop, <\/strong>Marquette, MI (2014 – 2016 ) Service Advisor, General Honda, <\/strong>Marquette, MI <\/strong>(2012 – 2014 ) Bachelor Degree in Computer Science – North Carolina, A&T\nState University, Greensboro, NC<\/p>\n\n\n\n High School: North Star Academy, Marquette, MI<\/p>\n\n\n\n Jason Parker, Service\nAdvisor, <\/strong>Ben’s Auto Body Shop, <\/strong>Marquette,\nMI<\/p>\n\n\n\n A service advisor works for a car dealership and it is their duty to communicate with customers regarding vehicle problems and the repair timeline. They address customer concerns about their vehicle and advise the best course of action. A service advisor role and function includes greeting customers, listening to their problems, directing them to available … <\/p>\n
Phone:<\/strong> 515 – 302-716
Email: <\/strong>jake.robinson@gmail.com
Current Job: Service Advisor, Jakes Auto, <\/strong>Marquette, MI <\/p>\n\n\n\n
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